ITIL® 2011 Intermediate Service Offerings and Agreements eLearning

ITIL® 2011 Intermediate Service Offerings and Agreements eLearning

This intensive interactive course immerses learners in the practical aspects of the ITIL® Service Lifecycle and processes associated with the Service Offerings and Agreements of services and service delivery. The main focus of this course is on the SOA process activities and supporting methods and approaches to executing these processes in a practical, hands-on learning environment.

This training is intended to enable the holders of the certificate to apply the practices in Service Offerings and Agreements of the Service Management Lifecycle. This course uses an engaging, interactive and flexible online approach to learning the core disciplines of the ITIL® best practice and positions the student to successfully complete the associated exam.

This course is available in 3 months, 6 months, and 12 months unlimited access.

Main Objectives:
At the end of this course, the learner will gain competencies in:

  • Understanding Service Management as a Practice, and how the processes within Service Offerings and Agreements support the Service Lifecycle
  • Knowing the important role of Service Offerings and Agreements in service provision and understanding of how the in-scope processes interact with other Service Lifecycle processes
  • The activities, methods and functions used in each of the Service Offerings and Agreements processes
  • The application of Service Offerings and Agreements processes, activities and functions to achieve operational excellence
  • How to measure Service Offerings and Agreements performance. The importance of IT Security and how it supports Service Offerings and Agreements
  • Understanding technology and implementation requirements in support of Service Offerings and Agreements
  • The challenges, critical success factors and risks related with Service Offerings and Agreement.


Course Details
Course Delivery Adobe Flash presentations that can be viewed and replayed as many times as necessary facilitated by certified ITIL® trainers who explain each of the topics and concepts of ITIL®
Delivery Method eLearning
Exam / Exercises Included Yes

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  • Product Code: ITSM-ITILI-09QS
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  • $450.00

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Tags: ITIL, Intermediate