ITIL® Expert Program – Capability Track
The ITpreneurs ITIL Expert Program is an innovative training curriculum that combines all of the ITIL Intermediates certification and Managing Across the Lifecycle into one integrated package, and allows IT professionals to quickly advance from the Foundation level to the most sought-after qualification in the IT domain – ITIL Expert. The Capability Track is for those who are involved in executing and improving existing ITIL processes in an organization such as the Process Manager, Operational Staff, Process Consultant and IT Practitioner. This course enables students to achieve a better understanding of the Service Lifecycle and the processes associated with all the Capability modules: Planning, Protection and Optimization (PPO), Service Offerings and Agreements (SOA), Operational Support & Analysis (OSA), and Release, Control, & Validation (RCV). After completing the Capability courses, students will participate in the Managing Across the Lifecycle (MALC) course.
This intensive, 12-day classroom course (5 days + 5 days + 2 days) + 55 hours online self-study is designed for practitioners who would like to fast-track their ITIL Expert Certification. This course is delivered by an ITpreneurs Certified Instructor and prepares candidates for all the ITIL Capability exams, as well as the Managing Across the Lifecycle Certification Exams. The program enables participants to achieve a better understanding of the Service Lifecycle and the processes associated with all the Capability modules [Planning, Protection, and Optimization (PPO), Service Offerings and Agreements (SOA), Operational Support & Analysis (OSA), and Release, Control, and Validation (RCV)]. Candidates can take the exams for these courses at a time convenient to them, preferably between the classroom sessions. After completing the Capability courses, participants will participate in the Managing Across the Lifecycle (MALC) course.
This training course is delivered through a unique blend of self-paced and instructor-supported online self-study and high-level, fast-paced classroom delivery. ITpreneurs courseware is designed using an engaging, scenario-based approach to learning the core disciplines of the ITIL best practices.
Audience for the Capability Track:
IT professionals who could be IT managers or consultants looking to use the breadth of the ITIL framework and developing a proper understanding of the key functions and processes of ITIL. Participants will have the opportunity to obtain the ITIL Expert Level, based on the Intermediate Capability stream followed by MALC.
Capability Track Learning Objectives:
At the end of this course, the student will gain competencies to:
Learn the concepts of Service Management as a Practice
Understand the Service Lifecycle at the core of ITIL
Be confident in the general concepts, definitions, key principles and models of ITIL
Understand how the Service Management processes and functions contribute to the Service Lifecycle and be able to explain the objectives, scope, concepts, activities, key metrics (KPIs), roles and challenges for all the ITIL processes
Learn how technology enables the Service Lifecycle and how other complimentary guidance aligns with ITIL
Understand implementation considerations
Learn the activities, methods, and functions used in each of the Lifecycle processes
Understand the application of the processes, activities and functions to achieve operational excellence
Learn how to measure performance
Understand technology and implementation requirements
Understand the challenges, Critical Success Factors and risks involved in implementing and improving Service Management
Innovation in Design: Innovative use of online self-learning for the theoretical components of the course allows students to study in their own time, at their own pace. Apart from online self-learning, students receive an e-reader/iPad or electronic document with the Reference Materials for the course, eliminating the need to print hundreds of pages of paper.
Intense Group Experience: Spending 12 intensive days in a classroom with a select group of peers results in vast knowledge and experience sharing, and forms the basis for long‐lasting relationships.
Access to an Expert Community: After completing the program, participants gain access to a select community of ITIL Experts, allowing them to join a continuous learning program.
What is required before students can join this program:
Basic IT literacy and around 2 years’ IT experience is highly desirable.
ITIL Foundation Certificate (holders of the Foundation Certificate from an earlier ITIL version, must pass the current ITIL Foundation exam before attending this course).
Before starting the Managing Across the Lifecycle component of the program all Capability Exams should have been successfully completed.
The structure of the program and expectations (based on the 12-week classic delivery option):
The program starts with a pre-course conference (kick-off call) that takes place 4-weeks prior to the first (physical or virtual) classroom session. The course instructor and all candidates participate in this call.
Before attending classroom sessions, students are required to complete the online self-study of the respective module. The online modules focus on the knowledge component of the Capability courses (Bloom level 1, 2).
The instructor monitors progress of participants during this time, using the ITpreneurs online campus. The instructor is also available for questions via email or telephone.
There are two classroom sessions of 5-days each, with one month between the two sessions. The classroom sessions are focused on practical application, analyzing and synthesizing information (Bloom level 3, 4, 5). The first classroom session covers SOA and PPO; the second one RCV and OSA.
After the classroom sessions, participants complete the online self-study modules with a specific focus on exam preparation. Once participants feel ready to take on the exam, they schedule and take the individual exams at a time and date that is convenient to them, but at least before the next classroom session starts.
The Managing Across the Lifecycle section of the course is the last component of the course. This block comprises of online learning and classroom as well. The classroom session is 2 days; the online learning modules include 15 hours
Other delivery options:
The Classic: This is the default option for the Expert Track. In this delivery option you will meet your fellow participants 3 times over a period of 12 weeks (5 days, 5 days and 2-days) and complete the online self study between these sessions.
The Classic Virtual: Same as the default option, but all classroom sessions take place in a Virtual Classroom.
The Boot Camp: This option requires you to complete all four online self-study Capability modules prior to coming to the classroom. In 10 classroom days all Capability courses are completed. A few weeks later there is another 2-day session for MALC.
The Weekend Warrior: Online self-study modules are completed during the weekends. Participants come to class one-day a week for 12 weeks.
About the Capability Examinations:
Participants schedule the exams at a time and date that is convenient to them, but at least before the next classroom session starts.
All exams must be completed prior to attending the MALC component of the course.
The exams for the Intermediate courses are closed-book with eight multiple-choice, scenario-based, gradient scored questions.
The exam duration for intermediate courses is a maximum of 90 minutes for all candidates in their respective language. Candidates taking the exam in a language other than their first language have a maximum of 120 minutes and are allowed to use a dictionary.
Each question for the Intermediate courses will have 4 possible answer options, one that is worth 5 marks, one that is worth 3 marks, one that is worth 1 mark, and one that is a distracter and receives no marks.
The Pass score for Intermediate courses is 28/40 or 70%.
For the MALC Courses:
The exam for MALC has ten complex multiple-choice, gradient-scored questions based upon a single case study.
The exam duration for MALC is a maximum of 120 minutes. Candidates taking the exam in a language other than their first language have a maximum of 150 minutes.
The pass score for the MALC courses is 35/50 or 70%.
Upon successfully passing the ITIL Capability Intermediate exams, the candidate will be recognized with 4 credits per exam in the ITIL qualification scheme. The four Capability exams will provide a total of 16 credits.
On successfully passing the ITIL Managing Across the Lifecycle exam, the candidate will be recognized 5 credits in the ITIL qualification scheme
Course Organizational Logistics:
Maximum of 18 students with 1 instructor
Classroom with U-shaped seating arrangement
Two break-out rooms where available - whiteboard, flipchart, and projector
The participant is expected to provide previous ITIL certificate numbers prior to the start of the course
ITpreneurs Expert Program - Capability Track (12 days) (student workbooks for partner print, eLearning, Ipad with reference material)
ITpreneurs Expert Program - Capability Track (12 days) (student workbooks for partner print, eLearning, e-reader with digital reference material)
ITpreneurs Expert Program - Capability Track (12 days) (student workbooks for partner print, eLearning, digital reference material)
ITpreneurs Expert Program - Capability Track (12 days) (student workbooks ITpreneurs print, eLearning, Ipad with reference material)
ITpreneurs Expert Program - Capability Track (12 days) (student workbooks ITpreneurs print, eLearning, e-reader with digital reference material)
ITpreneurs Expert Program - Capability Track (12 days) (student workbooks ITpreneurs print, eLearning, digital reference material)
ITpreneurs Expert Program - Capability Track set of 5 Premium Exams (PPO, SOA, OSA, RCV, MALC)
ITpreneurs Expert Program - Capability Track set of 5 Exams (PPO, SOA, OSA, RCV, MALC)
Managing Across the Lifecycle Instructor
ITpreneurs Training Material Accreditation Status
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|Certificate||ITIL Expert, Intermediate Capability PPO, RCV, OSA, SOA and ITIL Managing Across the Lifecycle|
|Credits||21 (16 Capability - 5 MALC)|
|Duration||12-day classroom, 55 hours online self-study|
|PMI® PDUs||30 PDUs per Capability Blended Course & 30 PDUs for MALC Blended = total 150 PDUs|
|Delivery Method||(Virtual) Classroom, Blended , eBook|