ITIL® Foundation Blended Course

ITIL® Foundation Blended Course

Course Description:

The blended ITIL Foundation training, fully updated to ITIL2011, introduces learners to the lifecycle of managing IT services to deliver to business expectations. The course includes an engaging, case study based approach to learning the core disciplines of the ITIL best practices. Blended ITIL Foundation training is a powerful solution that combines the flexibility of eLearning with traditional classroom coaching for a superior learning experience. In preparing learners for the ITIL Foundation certification, learners start with upfront prep time via self-paced eLearning, covering the theoretical concepts. This is followed by instructor-led classroom coaching (either in a physical or a virtual setting), allowing the participants to engage with the instructor and other learners and review the concepts they previously learned alone. Fewer days spent in classroom translates to reduced out-of-office training costs and lost employee hours. Learners are well positioned to successfully complete the associated exam, required for entry into the future ITIL Intermediate training courses.


The ITIL best practice is composed of five core disciplines: Service Strategy, Service Design, Service Transition, Service Operations and Continual Service Improvement. These disciplines represent a service life cycle framework that further enhances alignment to the business while demonstrating business value, ROI and enabling IT to solve specific operational needs.


Audience:
IT Management, IT Support Staff, IT Consultants, Business Managers, Business Process Owners, IT Developers, Service Providers, System Integrators.


Learning Objectives:
At the end of this course, you will be able to identify:

  • Key principles and concepts of IT Service Management.

  • Benefits of implementing ITIL in an organization.

  • Service Management processes and how they map to the Service Lifecycle.

  • Basic concepts and definitions related to the Service Lifecycle.

  • Activities and roles involved with the Service Lifecycle.

  • Relationship of each component of the Service Lifecycle and how they map to other components.

  • Identify the factors that affect the effectiveness of the Service Lifecycle.


Course Logistics:

  • Classroom with U-shaped seating arrangement

  • Whiteboard, projector, flipchart

  • 25 participants maximum

  • Course runs 08:30 am – 5:00 pm for the classroom session

  • If required, the exam can be scheduled from 4:00 – 5:00 pm


Prerequisites:
None, although a familiarity with IT service delivery will be beneficial.


Course Material:

Participants receive access to the eLearning prior to the class. There are no direct reference materials required for this course; however Training Providers do have a choice of supplementing this course with reference materials available on the market. The list shown below is not intended as a direct endorsement by ITpreneurs, but is intended as a reference list for the Training Providers in their consideration for supplemental material:


ITIL® Core Reference Material:

Service Strategy                        

Service Design                           

Service Transition                       

Service Operation                       

Continual Service Improvement   

ISBN: 9780113313044

ISBN: 9780113313051

ISBN: 9780113313068

ISBN: 9780113313075

ISBN: 9780113313082

Lifecycle Publication Suite

ISBN: 9780113313235


Some of these books are also available as electronic .pdf and online subscription versions.


About the Examination:

  • Accredited Foundation training is strongly recommended but not a prerequisite.

  • The exam is a closed book, forty (40) multiple-choice questions. The pass score is 65% (26 out of 40 questions). The exam lasts 60 minutes.


Credits:

  • Upon successful passing of the ITIL Foundation exam, participants will be recognized with 2 credits in the ITIL qualification scheme.


Agenda:

eLearning

Time

Classroom

12 hours of self-paced instructor supported eLearning

8.30 – 9.00

Opening & Introduction


9.00 – 9.45

Review Service Strategy



10.00 – 11.15

Review Service Design



11.15- 12.15

Review Service Transition




Lunch


13.00 – 14.15

Review Service Operation



14.15 – 14.45

Review Continual Service Improvement



15.00 – 16.00

Exam Preparation



16.00 – 17.00

Exam


Ordering Options:


Description

Code

Foundation Course – Materials printed by ITpreneurs

ITL9320MPI-B

Foundation Course – Materials printed by Partners

ITL9320MPP-B

Foundation – Online Exam

ITL9320XO

Foundation – Paper Exam

ITL9320XP

Foundation – Instructor

ITL9320I


ITpreneurs Training Material Accreditation Status



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Course Details
Certificate ITIL® Foundation
Credits 2 Credits to ITIL Expert
Duration 1 day (virtual) classroom, 12 hours self-paced eLearning
Languages English
PDUs 20
Delivery Method Blended, Exam

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