ITIL® Foundation Blended Course
The blended ITIL Foundation training, fully updated to ITIL2011, introduces learners to the lifecycle of managing IT services to deliver to business expectations. The course includes an engaging, case study based approach to learning the core disciplines of the ITIL best practices. Blended ITIL Foundation training is a powerful solution that combines the flexibility of eLearning with traditional classroom coaching for a superior learning experience. In preparing learners for the ITIL Foundation certification, learners start with upfront prep time via self-paced eLearning, covering the theoretical concepts. This is followed by instructor-led classroom coaching (either in a physical or a virtual setting), allowing the participants to engage with the instructor and other learners and review the concepts they previously learned alone. Fewer days spent in classroom translates to reduced out-of-office training costs and lost employee hours. Learners are well positioned to successfully complete the associated exam, required for entry into the future ITIL Intermediate training courses.
The ITIL best practice is composed of five core disciplines: Service Strategy, Service Design, Service Transition, Service Operations and Continual Service Improvement. These disciplines represent a service life cycle framework that further enhances alignment to the business while demonstrating business value, ROI and enabling IT to solve specific operational needs.
IT Management, IT Support Staff, IT Consultants, Business Managers, Business Process Owners, IT Developers, Service Providers, System Integrators.
At the end of this course, you will be able to identify:
Key principles and concepts of IT Service Management.
Benefits of implementing ITIL in an organization.
Service Management processes and how they map to the Service Lifecycle.
Basic concepts and definitions related to the Service Lifecycle.
Activities and roles involved with the Service Lifecycle.
Relationship of each component of the Service Lifecycle and how they map to other components.
Identify the factors that affect the effectiveness of the Service Lifecycle.
Classroom with U-shaped seating arrangement
Whiteboard, projector, flipchart
25 participants maximum
Course runs 08:30 am – 5:00 pm for the classroom session
If required, the exam can be scheduled from 4:00 – 5:00 pm
None, although a familiarity with IT service delivery will be beneficial.
Participants receive access to the eLearning prior to the class. There are no direct reference materials required for this course; however Training Providers do have a choice of supplementing this course with reference materials available on the market. The list shown below is not intended as a direct endorsement by ITpreneurs, but is intended as a reference list for the Training Providers in their consideration for supplemental material:
ITIL® Core Reference Material:
Continual Service Improvement
Lifecycle Publication Suite
Some of these books are also available as electronic .pdf and online subscription versions.
About the Examination:
Accredited Foundation training is strongly recommended but not a prerequisite.
The exam is a closed book, forty (40) multiple-choice questions. The pass score is 65% (26 out of 40 questions). The exam lasts 60 minutes.
Upon successful passing of the ITIL Foundation exam, participants will be recognized with 2 credits in the ITIL qualification scheme.
12 hours of self-paced instructor supported eLearning
8.30 – 9.00
Opening & Introduction
9.00 – 9.45
Review Service Strategy
10.00 – 11.15
Review Service Design
Review Service Transition
13.00 – 14.15
Review Service Operation
14.15 – 14.45
Review Continual Service Improvement
15.00 – 16.00
16.00 – 17.00
Foundation Course – Materials printed by ITpreneurs
Foundation Course – Materials printed by Partners
Foundation – Online Exam
Foundation – Paper Exam
Foundation – Instructor
ITpreneurs Training Material Accreditation Status
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|Credits||2 Credits to ITIL Expert|
|Duration||1 day (virtual) classroom, 12 hours self-paced eLearning|
|Delivery Method||Blended, Exam|